Frequently Asked Questions (FAQ)
Welcome to the Star Doors FAQ section. Here, you will find answers to some of the most commonly asked questions about our products and services. If you have any additional questions, please feel free to contact us.
General Questions
Q1: What types of doors do you manufacture?
A1: We manufacture a wide range of steel doors, including residential entry doors, commercial doors, patio doors, interior steel doors, and custom-designed doors to meet specific project requirements.
Q2: Where are your products made?
A2: All of our products are proudly made in Egypt at our state-of-the-art manufacturing facility located in the Alkattameya Industrial Zone, Cairo.
Product Information
Q3: What materials are used in your doors?
A3: Our doors are made from high-quality steel with components sourced from leading European suppliers. We ensure the highest standards of material quality and craftsmanship.
Q4: Can I customize my door design?
A4: Yes, we offer a wide range of customization options, including design, color, size, and additional features to meet your specific needs.
Q5: What are the benefits of choosing steel doors?
A5: Steel doors offer numerous benefits, including superior durability, enhanced security, low maintenance, resistance to moisture and humidity, and the ability to be customized to various aesthetic preferences.
Ordering and Installation
Q6: How can I place an order?
A6: You can place an order by contacting our sales team via phone at +2010 5046 9999 / +2010 2719 9972 / +2010 0057 8511 or by email at sales@stardoors-eg.com. Our team will assist you with the ordering process and provide any additional information you need.
Q7: Do you offer installation services?
A7: Yes, we provide professional installation services to ensure your doors are installed correctly and perform optimally.
Q8: What is the lead time for receiving my order?
A8: Lead times vary depending on the specific product and order volume. Our sales team will provide you with an estimated delivery date when you place your order.
Warranty and Maintenance
Q9: Do your doors come with a warranty?
A9: Yes, all our doors come with a comprehensive warranty that covers manufacturing defects. For detailed warranty information, please contact our customer service team.
Q10: How do I maintain my steel doors?
A10: Steel doors require minimal maintenance. Regular cleaning with mild soap and water, along with periodic inspections for any signs of wear or damage, will help keep your doors in excellent condition.
Export and International Orders
Q11: Do you ship internationally?
A11: Yes, we serve international markets and offer reliable shipping to various destinations worldwide. For more information on international orders, please contact our export team.
Q12: How do you handle international customs and standards?
A12: We have extensive experience in handling international customs requirements and ensuring compliance with various countries' standards. Our team will assist you throughout the process to ensure a smooth and hassle-free experience.